My Karamba experience - the provider in the detailed test

Karamba is no longer an unknown on the Françaisen market and wherever you look, you only read good things about this provider. But I wanted to convince myself of that and took the time to take a closer look at this provider. I can already tell you in advance: my Karamba experiences were consistently positive and with this provider I can exclude fraud. In my review you will find out how good the games, the welcome bonus, the app and the customer service really are.

Security & Fraud Protection

For me, even before a good range of games is the issue of the safety and fairness of the games. Only in a serious arcade can the game be fun. Here you will find all the details from the gambling license to player protection.

The Karamba website

License and Security information

Regulatory	Malta Gaming Authority
License Numbers	MGA/CL1/1226/2017
RTP & RNG Audit	iTechLabs
Player Protection	GamCare, GamblersAnonymous
Operator of the website	Aspire Global International LTD
Encryption	SHA-256, 128bit, TLS 1.2, Google Internet Authority

Valid gambling license and regular checks prevent fraud

The foundation of the security of Karamba is the valid gambling license. In order to obtain these, the provider has meets all requirements required by the gaming authority . In 2016, the Malta Gaming Authority issued the license with the number MGA/CL1/1226/2016 exhibited. Since then, the service provider iTechLab, approved by the Malta Gaming Authority, has been monitoring the technical reliability of the random number generator, which is responsible for all game results. The randomness and non-predictability of the numbers are confirmed in a certificate. This ensures that you are really playing with the high payout rates as stated by the provider. The listing on the Swedish stock exchange is also a security feature for me, because the entire business is thus also under stock exchange supervision. In the sum of all measures and regulations, I can for my part exclude fraud or manipulation on the part of Karambas. I also didn't feel like I was being ripped off during my test. Another and no less important security measure is also the encryption of all data transmissions. This is realized via a certificate from COMODO CA Limited, one of the world's largest providers of this security industry. Due to a modern SHA-256 algorithm, TLS 1.2 and a 128bit long key are state-of-the-art encryption . Overall, the Karamba software makes a good impression on me in this respect as far as I can judge as a non-expert.

The company behind the arcade

Karamba is a brand owned by ASG Technologies Ltd based in the British Virgin Islands. However, the website and games of the provider are the responsibility of Aspire Global International LTD with its domicile in Malta. Which is therefore also exhibited in Malta License is also valid in Canada . Aspire Global is a so-called white label, which makes its software available to the respective online casinos. Other providers who use the Aspire Global product are mr.play, Barbados, Peters or Lucky Play. They have also become known through the CaptainCharity project, in which 50% of the net profits are donated to various aid organizations – I have not seen this before at online gambling halls: Hats off! Aspire Global is also listed on the Stock Exchange in Stockholm (identifier: ASPIRE.ST ) listed.

The entire game selection at a glance

In total, Karamba offers well over 1,000 slot games. You will find all kinds of themes and types of reels, so you will never get bored. In addition, you get regular supplies from the game developers.

The games manufacturers of the Karamba arcade

• NetEnt
• Microgaming
• Play'n GO
• Big Time Gaming
• Betsoft
• Bally Wulff
• Red Tiger
• Elk Studios
• Pragmatic Play
• Gamomat
• Oryx Gaming
• IGT
• Bally
• iSoftBet
• Synot
• Lightning Box
• Realistic
• Red Rake
• Playson
• NextGen

Fruit machine

With the more than 1,000 slot machines of this provider, boredom will not arise so quickly. From the classic slot machines with 3 reels and only one payline to the modern 5-reel slots with up to 50 paylines, everything is represented here. The classic slots are even listed in a separate category, here familiar titles such as Fire Joker, Lady of Fortune and Grand Crown immediately catch my eye. The video slots are dominated by the games of the well–known manufacturer NetEnt - my personal favorite. In the industry, they are among the the most technically modern and varied slot machines . Top hits are included Starburst and Gonzo's Quest. Other well-known titles (and providers) are Monkey in the Bank (Cadillac Jack), Rainbow Charms (NeoGames), Pirates Paradise (Microgaming), King Kong (Amaya) and Merlin's Millions (NextGen). For the slot machines there is definitely a thumbs up from me!

The games of the Karamba Mobile App

A good part of the entire game offer is also available on mobile devices. A total of more than 1,000 games are waiting for you . Well-known titles in a slot app are Lights, Blood Suckers, Foxin Wins, Thunder Struck II and the Guns n Roses slot. They all cut a really good figure on the phone.

The Karamba App

• 120 mobile slot games
• for iOS and Android Equipment
• for all sizes from Smartphone up Tablet

Play mobile here!

I have made my mobile experiences at Karamba with both an Android phone and an iPhone. Both were relatively new devices and accordingly there was nothing to complain about the performance at all. Unfortunately, I can't say what this looks like on mobile devices that are more than two years old. Which intuitive navigation on the mobile website the provider was very simple, the entire game selection is clear. So far, a dedicated download is only available as App for iOS .

Payout Rates & Limits of the games

Which Payout rates, called RTP in technical jargon (return to player), in my experience, are an important topic for many players. Because only if the payout percentages of the games are high, and thus the house advantage is as small as possible, can one speak of a fair game of chance. Lying near Karamba all payout rates of games over 90% , most of the slot machines even over 95%! These are excellent values that you will not find better at other online gambling halls. The games have been audited by iTechLabs on behalf of the regulator. Each game has been tested 100 times with 10 million game results each, on the one hand to verify the theoretical RTP of the game and at the same time to check the random number generator for statistical randomness.

The limits are very beginner-friendly throughout . Most slots start with a bet of CA$ 0.01 per payline, but rarely you have to bet at least CA$ 0.50 per spin. However, the upper betting limits for the slots vary greatly.

All bonus offers for new and existing customers

As with any other online gambling hall, there is a welcome bonus and various promotions at Karamba. I took a close look at both of these in my Karamba test and also took a critical look at the bonus conditions.

The welcome bonus with free spins

New customers and first depositors are entitled to the Welcome bonus of 200% to 500CA$ with up to 100 free spins . To get the bonus you only have to deposit 10CA$. The first deposit is tripled up to an amount of $ 500CA. So if you deposit $ 100CA, you get 200% bonus – $200CA – credited to this amount and you play with a total of $ 300CA credit. A Karamba Bonus code is not required for this offer all you have to do is confirm that you want to accept this offer. In addition, the first 20 free spins will be credited on the first day after deposit. The remaining free spins will be credited in equal parts on the second and third day after the deposit – as long as you have invested at least $ 20CA at the first deposit. However, the winnings from free spins are limited to 100CA$. Here you will find a detailed overview of the bonus conditions. The bonus offer is small but nice. In my opinion, the bonus amount of $ 500 is absolutely sufficient, plus there are a few free spins on top. That's all I need for my start – but in the long term, the regular promotions are interesting for me.

Promotions and VIP program

The action page of Karamba gives a lot at first glance. But first there is the welcome offer for new customers: the 500CA $ bonus with 100 free spins. The next two actions are the Loyalty Lounge program and a VIP cashback . The Loyalty Lounge is divided into 7 levels, with each player automatically starting at level 1 (New Member). One point is credited for every 40CA$ bet. For level 2 (Bronze) you only need 10 points and for every month you reach this level, you get 25 free spins. The accumulated points can be exchanged back for real money at a rate of 30:1 – so for 30 points there is 1CA$ back. The other levels are Silver, Gold, Platinum, Premium and Prestige, although the last two levels can only be reached by invitation. The remuneration increases accordingly and the exchange rate points-to-money also drops to 15:1. Other advantages of the individual levels are Sunday free spins, a preferred withdrawal processing, exclusive tournaments and personalized offers. All in all, the loyalty program is well done, but you should not set too high expectations for the financial benefits. Usually, the amount of the "benefits" is in the per mille range of the required stakes – the same applies to the monthly VIP cashback.

After the non-binding registration, you will find all the current bonus offers of the provider under the tab “Promotions”.

Other promotions are, for example, the Sunday freespins or a daily action calendar in which free spins, cash bonuses, raffles, challenges or cashbacks are waiting for you. Overall, however, Karamba has a good selection of promotions so that I have found my Karamba experience with regard to the promotions as a whole very positive.

Bonus terms

As usual, various conditions are attached to the bonus offer and the free spins. Since the welcome bonus is free money, the provider also wants you to play with it. Only when the credited bonus amount is in total 35x in real money games if the bet has been used, the winnings generated with it can be paid out. The same applies to the winnings obtained from free spins. Only after a 35-fold turnover of the winnings can they be paid out without restriction. Fortunately, there is no specific period in which this sales target must be achieved. However, the bonus money itself must within the 21 Days have been used before it expires.

However, not all games can be used to achieve the sales goal. Some slots are excluded from fulfilling the bonus conditions: Blood Suckers, The Wish Master, Dead or Alive, Lucky Angler, Jack Hammer 2, Cloud Quest, Tower Quest, Big Bang, Pearls of India and Treasure Island. However, the statement is strange“ "If the player has bet in one of the above games before the wagering requirements for the bonus have been met, we reserve the right to withhold the amount in case of a withdrawal that exceeds the player's original deposit“. Other restrictions relate to the heights of use. If single bets higher than 4CA$, more than 50 cents per line or more than 15% of the credited bonus amount have been placed in a bet, the gambling hall reserves the right to deduct these amounts from the bonus again.

The actual bonus conditions are compared to other providers very low. For the 35-fold turnover, only the bonus amount is used and not, as so often, bonus plus deposit. However, I am unsettled by the limitations described above. Why does Karamba only reserve these sanctions instead of making it a rule if certain games or bets are not valid for the bonus? On the other hand, this is one of the pleasant cases in which you can easily decide for or against accepting the bonus when making a deposit – just omit it in case of doubt.

Deposit and withdrawal options and fees

There are several payment methods to choose from at Karamba for deposits and withdrawals. But you will not find Paypal, because the service provider has withdrawn from the arcades. If you insist on this payment service provider, you can find it here matching online gambling halls with PayPal . Otherwise, the credit card Mastercard, the wallets Skrill and Neteller as well as Muchbetter, Trustly, Rapid Transfer, Klarna and Apple Pay are accepted. If technically possible, these methods are also available for a withdrawal, whereby for reasons of anti-money laundering, payment is always made first via the payment method through which the deposit was made – at least up to the amount of the deposit, after which you can choose any other payment method. Each new payment method must be verified in an ID check. Anyone who wants to make fraud attempts at Karamba has bad cards.

The minimum amount for the deposit as well as the withdrawal is 10CA $, the possible maximum amount depends on the means of payment used. For deposits, this is between CA$ 1,000 and CA$ 4,000, for withdrawals it is anywhere from CA$ 7,000. There are no fees. Deposits are available instantly, for withdrawals the whole process of processing and transfer takes up to 3 business days. Apart from the absence of the PayPal payment method, there is nothing special to highlight in the deposits and withdrawals. The limits and processing times are ok, all transactions are free of charge and the usual ID checks are used to protect your own player account as well as to combat money laundering on the part of the regulatory authorities. In this respect, my Karamba experience is also good in this respect.

My experience with the software and website

The software, including transactions and customer service, is provided by Aspire Global. Its entire product is designed for use in the browser, a download software is so far only available for iOS devices. The use of the game offer – whether app or website – is very simple. The menus are clear and user-friendly decorated. The design is pleasant to look at and not too colorful or overloaded and the Karamba parrot is one of the few iconic mascots in the industry, which significantly increases the recognition value of the Karamba brand.

The clear start page awaits you with the large game selection.

customer service

My experience with the Karamba customer service was divided into two parts. On the one hand, the Support via Live Chat very quickly reachable , however, stood for me english-speaking staff only available. When asked about the restrictions on the bonus conditions listed above, I was unfortunately unable to receive a binding statement. But this may also have been due to my knowledge of English. Otherwise, the support is 7 Days a week from 6 to 23 o'clock in addition to the live chat, possible contact channels are the e-mail and a telephone hotline.

The first steps at Karamba

If you are visiting the website of Karamba for the first time, you can take a look around in peace and even the games can be tried without logon or registration – the few exceptions are, for example, the live dealer games. If you have any questions, customer service can be reached directly on the website. Either click on the telephone receiver on the right for the live chat or click on the link "Contact us" in the footer, where you will find all contact options.

The two short steps of registration

Karamba has kept the registration process very short and limited it to what is necessary. In step 1, all you have to do is enter your email address and select a username and password. Step 2 follows immediately after, the mandatory personal information must be provided here: name, date of birth, address and a mobile phone number for verification. You can safely ignore the request for the bonus code, there are currently no offers for it. The question of the special bonus offers is up to you, but the terms and conditions must be accepted here if you want to complete the registration.

The first deposit

If you are logged in, you will see your VIP status, your current balance and a button for making a deposit directly in the upper right corner. If you click on this, a window opens with the selection of the payment method. After that, the usual entries must be made depending on the payment method (e.g. for credit card card name and number, CVV2, expiration date). Optionally, you can enter a bonus code here, but no bonus code is required for the first deposit to claim the welcome bonus. This input field will only become interesting for participation in certain promotions later. As soon as you click on Deposit, the transaction is executed and the deposited funds are immediately available.

Frequently Asked Questions

My Karamba experience report has certainly already answered many of your questions, but so that you are well prepared for your online visit, I have set up a detailed FAQ section for you. Here I will answer the questions that have reached me most often. If something is still unclear, then feel free to contact me.

My assessment of the Karamba arcade

In my opinion, there are many good reasons for Karamba. So I can tell you: Karamba is a great online arcade . The welcome bonus is not very big, but convinces with very low wagering requirements. Further promotions bring additional variety and there is no doubt about the seriousness of the provider . It is definitely worth at least taking a look at the casino.

But there is also one or the other negative point that I would like to address. The bonus conditions contain paragraphs that were not 100 percent understandable to me. Here I was left with some doubt, which games I may or may not play with which stakes of the active bonus. Unfortunately, the English-speaking customer service could only confirm to me that these regulations apply. Unfortunately, I did not receive a binding statement that I was not allowed to play the games listed in the conditions.